Support
Frequently asked questions
Leather, shipping, repairs and everything in between.
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Leather & craft
What leather do you use?
Full Grain European Leather — the outermost layer of the hide, with nothing sanded or corrected away. Grain, healed scars and natural markings stay visible, and the leather develops a patina specific to how you carry it.
Will the colour change over time?
Yes, and that is the point. Full Grain European Leather darkens and deepens with light, oils and use. A wallet at two years looks noticeably different from the day it arrived.
How do I care for it?
Keep it dry, and condition it lightly two or three times a year. Avoid soaking it; if it does get wet, let it air-dry away from direct heat — never on a radiator or in the sun.
Is the leather ethically sourced?
Our hides are a by-product of the meat industry, tanned in India using vegetable tannins rather than chrome. Nothing is raised for leather alone.
Orders & shipping
Do you ship across India?
Yes. Shipping is free on orders above Rs 2,000; orders below Rs 2,000 carry a flat Rs 100 shipping charge. Cash on delivery is available, and fully prepaid orders get 5% off.
How long does delivery take?
Most orders dispatch within 1–2 working days and arrive within 3–7 working days depending on your pin code.
How do I track my order?
You will get a tracking link by email and SMS once your parcel is dispatched. You can also track it any time from the link below.
How does cash on delivery work?
Pay 10% at checkout to confirm the order, and the balance to the courier on delivery. Choosing full prepayment instead saves you 5%.
Returns & guarantee
What does the guarantee cover?
Every piece carries a 2-year guarantee against manufacturing and stitching defects, plus lifetime repair support — we will repair wear-and-tear damage for as long as you own the piece.
Can I return or exchange an item?
Yes. Unused items in original condition can be returned within 7 days of delivery. Items are inspected on return before a refund is issued.
What if my piece is damaged in transit?
Send us a photo within 48 hours of delivery and we will replace it. You will not pay return shipping.
Still need a hand?
Real people, not a bot. We usually reply within one working day.