1. Eligibility for Returns & Refunds
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Returns must be initiated within 7 days of delivery of the product.
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Items must be unused, undamaged, and in original packaging with all tags intact.
2. Non-Returnable Items
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Personalized or customized products
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Made-to-order products
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Items marked as final sale
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Products showing natural leather characteristics (grain variation, shade differences, wrinkles, veins, marks, pull-up effect, or patina)
3. Refund Process
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Refunds are issued only in cases of verified manufacturing defects or transit damage.
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Once we receive and inspect the return, refunds are processed within 7–10 business days.
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Refunds will be made to your original payment method.
4. Exchange Policy
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Exchanges are allowed only if stock is available.
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For reasons other than damage, exchanges can be made with a product of equal value, after deducting shipping charges.
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If the requested item is unavailable, we’ll issue a refund.
5. Shipping Costs
Return shipping is paid by the customer unless the item is defective or incorrect.
6. Need Help?
Submit your return or refund request here: